Cancellation and Refund Policy
1. General Overview:
At NivoHost, we are committed to providing you with the best web hosting services. We understand that situations may arise where you need to cancel your hosting plan or request a refund. This policy outlines the terms and conditions regarding cancellations and refunds for our services.
2. Refund Timeframe:
We offer refunds within 7 working days of your initial purchase. It’s important to note that some banks and financial institutions may take up to 23 days to process and reflect the refund in your account.
3. Eligibility for Refunds:
Yearly Plans:
Refunds are applicable to yearly hosting plans if requested within 14 days of using our hosting services. If you’re not satisfied with our services, we’ll refund your yearly plan on a pro-rata basis, deducting the portion of time you’ve used.
Monthly Plans:
Refunds are not available for monthly hosting plans.
Domain Purchases:
Domain purchases are non-refundable. Once a domain is registered or renewed, we cannot process refunds for this service.
4. Requesting a Refund:
To initiate a refund request, please contact our customer support team through our designated support channels. Make sure to provide all the necessary details, including your account information, purchase date, and the reason for the refund request.
5. Processing Refunds:
Upon receiving a refund request, we will review it in a timely manner. If your request meets the eligibility criteria, we will process the refund within the specified timeframe. The exact time it takes for the refund to appear in your bank account may vary depending on your financial institution.
6. Refund Method:
Refunds will be processed through the same payment method you used for the initial purchase. If this is not possible due to technical limitations, we will work with you to find an alternative method.
7. Prorated Refunds:
For yearly plans, the refund will be prorated based on the time you’ve used our hosting services. This means you will receive a refund for the remaining unused months of your hosting plan.
8. Exceptions:
In certain circumstances, such as a breach of our terms of service, we reserve the right to deny a refund request. Additionally, if your hosting account has been suspended due to a violation of our policies, refunds will not be processed.
9. Domains and Add-Ons:
Refunds are not available for domain purchases or any additional add-on services you may have purchased.
10. Changes to the Policy:
NivoHost reserves the right to amend this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
11. Legal Compliance:
This policy complies with all applicable laws and regulations regarding cancellations and refunds.